JIRA Issue resolution: Resolution is always set to "fixed", regardless of what is chosen in the Resolve screen

We are using a modified Simplified Workflow (one additional status, transitions from all statuses to all statuses are possible, no triggers or any other fancy things configured). 

When an issue is moved on the board from "in progress" to resolved, the default Resolved: screen comes up. No matter which resolution is chosen by the user, after submitting the dialogue, the resolution gets stored as "fixed". 

Any ideas what is going wrong here would be very appreciated. 

-Michael 

 

2 answers

1 accepted

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Joe Pitt Community Champion May 02, 2016

Sounds like your modification put a post function into the resolved transition setting it to Fixed. That would override anything your user put.

Agree with Pitt.  The "normal" Post Functions on a Simple Workflow are usually:

  1. Set issue status to the linked status of...
  2. Add a comment to an issue if...
  3. Update change history for an issue and...
  4. Re-index an issue to keep...
  5. Fire a Issue Resolved event that can...

Look closely at any Post Function that isn't in the list above.

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The "simplified" workflows have a flag for "set resolution when entering this status" and that's probably what's doing it.  Check the post-functions for "set resolution to fixed"

You should not edit simplified workflows - you shouldn't have put the resolution screen in, because the simplification will do this sort of thing (and the first time a user decides to change the board, they could easily stomp your workflow too) .  You should copy the workflow, put it in a scheme and apply it to the project, and not simplify it again.

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