JIRA - Incomming Email comment more than one issue


I have a case with issues and subtasks. When a user is getting a mail from a subtask he get the key from the subtask and the key from the parent issue in the mail subject.

Somthing like: [jira] (IT-456) | (IT-457)

Now when he answer jira should comment the answer in the issue and in the subtask to.

Is this possible with jira without an automation script?

In my case Jira only comment at the subtask.







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Accepted answer

Hi Felix,

I would like to know if you could find the answer for your questions.

And if not, I can try to help you.

The mail handler will look for the first issuekey and the second one no.

For this reason, you would need to use some automation, to comment both tickets.

Hey Gabriel.

Yes is solved with jira automation.



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