JIRA - Incomming Email comment more than one issue

Hello,

I have a case with issues and subtasks. When a user is getting a mail from a subtask he get the key from the subtask and the key from the parent issue in the mail subject.

Somthing like: [jira] (IT-456) | (IT-457)

Now when he answer jira should comment the answer in the issue and in the subtask to.

Is this possible with jira without an automation script?

In my case Jira only comment at the subtask.

 

Greetz

 

Felix

 

 

1 answer

1 accepted

This widget could not be displayed.

Hi Felix,

I would like to know if you could find the answer for your questions.

And if not, I can try to help you.

The mail handler will look for the first issuekey and the second one no.

For this reason, you would need to use some automation, to comment both tickets.

Hey Gabriel.

Yes is solved with jira automation.

 

Thx 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

205 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you