JIRA Importers Plugin can not be enabled in JIRAv5.1.1

[JT]

After upgrading to JIRA v5.1.1 the JIRA Importers plugin is disbaled. When attempting to enable, the follwoing error is thrown:

/rest/plugins/1.0/com.atlassian.jira.plugins.jira-importers-plugin-key [atlassian.plugin.manager.DefaultPluginManager] There was an error loading the descriptor 'null' of plugin 'com.atlassian.jira.plugins.jira-importers-plugin'. Disabling.

java.lang.RuntimeException: Unable to enable web fragment

Additional info:

Java Version	1.6.0_26
Java Vendor	Sun Microsystems Inc.
JVM Version	1.0
JVM Vendor	Sun Microsystems Inc.
JVM Implementation Version	20.1-b02
Java Runtime	Java(TM) SE Runtime Environment
Java VM	Java HotSpot(TM) 64-Bit Server VM

I have been unable to find a resolution and would appreciate any help.

Thanks

[Faisal · Accepted solution]

Hi JT,

This problem perhaps could be related to the JIM version compatibility issue. Can you kindly what is the version of the current JIM plugin? And also, you may check if there's any JIM plugin .jar file in the $JIRA_HOME/plugins/installed-plugins directory.

If there's any JIM .jar file in the home directory, can you try to remove it and restart JIRA, and see if it helps?

Cheers,

Ahmad

[JT]

Ahmad,

The JIM version is 4.3.3.

There is a JIM jar file in the $JIRA_HOME/plugins/installed-plugins directory - jira-importers-plugin-4.3.3.jar

[JT]

Removing the jar file an restarting resolved the issue.

Thank you Ahmad.

[Septa Cahyadiputra]

Hi JT,

The stack trace provided seems to indicate that the cause of the issue might be due to the JVM installed. Could you please try to upgrade your JDK and see if the problem persist.

Hope it helps.

Cheers,
Septa Cahyadiputra