[JIRA] How to prevent e-mail notifications on adding attachments?

[Sameera Shaakunthala [inactive]]

In the issue view screen, click 'More Actions --> Attach Files', and upload an attachment. A notification e-mail is sent. Apperantly 'Issue Updated' event is triggered.

One of our clients is asking if there's a way to disable this e-mail notification without affecting the usual e-mail which is sent when an issue is updated. So, when user edits an issue and changes one or several fields, an e-mail should be sent. But, when adding an attachment, an e-mail should not be sent.

Is there any possible workaround to accomplish this?

[richie_gee · Accepted solution]

Hi there,

There is an improvement request on these, I think you should vote and perhaps making it more popular by commenting on it.

https://jira.atlassian.com/browse/JRA-29123

This will speed things up as the devs is following this policy on implementing.

Hope this reach out to other customers as well, cheers :)

[Sameera Shaakunthala [inactive]]

Thanks! I'm voting for the issue and the related one.