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JIRA HTTP Status 500

I'm getting this error message since a server shut down, nothing has changed in terms of databases.

Can someone help me?

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

com.atlassian.util.concurrent.LazyReference$InitializationException: com.opensymphony.module.propertyset.PropertyImplementationException: Unable to esablish a connection with the database. (Communications link failure

The last packet sent successfully to the server was 0 milliseconds ago. The driver has not received any packets from the server.)
	com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:152)
	com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:115)
	com.atlassian.util.concurrent.ResettableLazyReference.get(ResettableLazyReference.java:89)
	com.atlassian.jira.config.properties.PropertiesManager.getPropertySet(PropertiesManager.java:27)
	com.atlassian.jira.config.properties.ApplicationPropertiesStore.getStringsWithPrefixFromDb(ApplicationPropertiesStore.java:305)
	com.atlassian.jira.config.properties.ApplicationPropertiesImpl.getStringsWithPrefix(ApplicationPropertiesImpl.java:194)
	com.atlassian.jira.plugin.JiraPluginPersistentStateStore.reloadKeys(JiraPluginPersistentStateStore.java:41)
	com.atlassian.jira.plugin.JiraPluginPersistentStateStore.<init>(JiraPluginPersistentStateStore.java:30)
	sun.reflect.GeneratedConstructorAccessor9.newInstance(Unknown Source)
	sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)
	java.lang.reflect.Constructor.newInstance(Constructor.java:513)
	org.picocontainer.defaults.InstantiatingComponentAdapter.newInstance(InstantiatingComponentAdapter.java:100)
	org.picocontainer.defaults.ConstructorInjectionComponentAdapter.instantiateComponent(ConstructorInjectionComponentAdapter.java:200)
	org.picocontainer.defaults.InstantiatingComponentAdapter.getComponentInstance(InstantiatingComponentAdapter.java:48)
	org.picocontainer.defaults.DecoratingComponentAdapter.getComponentInstance(DecoratingComponentAdapter.java:42)
	org.picocontainer.defaults.SynchronizedComponentAdapter.getComponentInstance(SynchronizedComponentAdapter.java:35)
	org.picocontainer.defaults.DecoratingComponentAdapter.getComponentInstance(DecoratingComponentAdapter.java:42)
	com.atlassian.jira.config.component.ProfilingComponentAdapter.getComponentInstance(ProfilingComponentAdapter.java:45)
	org.picocontainer.defaults.ConstructorInjectionComponentAdapter.getConstructorArguments(ConstructorInjectionComponentAdapter.java:222)
	org.picocontainer.defaults.ConstructorInjectionComponentAdapter.instantiateComponent(ConstructorInjectionComponentAdapter.java:198)
	org.picocontainer.defaults.InstantiatingComponentAdapter.getComponentInstance(InstantiatingComponentAdapter.java:48)
	org.picocontainer.defaults.DecoratingComponentAdapter.getComponentInstance(DecoratingComponentAdapter.java:42)
	org.picocontainer.defaults.SynchronizedComponentAdapter.getComponentInstance(SynchronizedComponentAdapter.java:35)
	org.picocontainer.defaults.DecoratingComponentAdapter.getComponentInstance(DecoratingComponentAdapter.java:42)
	com.atlassian.jira.config.component.ProfilingComponentAdapter.getComponentInstance(ProfilingComponentAdapter.java:45)
	com.atlassian.jira.DelegateComponentAdapter.getComponentInstance(DelegateComponentAdapter.java:50)
	org.picocontainer.defaults.ConstructorInjectionComponentAdapter.getConstructorArguments(ConstructorInjectionComponentAdapter.java:222)
	org.picocontainer.defaults.ConstructorInjectionComponentAdapter.instantiateComponent(ConstructorInjectionComponentAdapter.java:198)
	org.picocontainer.defaults.InstantiatingComponentAdapter.getComponentInstance(InstantiatingComponentAdapter.java:48)
	org.picocontainer.defaults.DecoratingComponentAdapter.getComponentInstance(DecoratingComponentAdapter.java:42)
	org.picocontainer.defaults.SynchronizedComponentAdapter.getComponentInstance(SynchronizedComponentAdapter.java:35)
	org.picocontainer.defaults.DecoratingComponentAdapter.getComponentInstance(DecoratingComponentAdapter.java:42)
	com.atlassian.jira.config.component.ProfilingComponentAdapter.getComponentInstance(ProfilingComponentAdapter.java:45)
	org.picocontainer.defaults.DefaultPicoContainer.getComponentInstance(DefaultPicoContainer.java:298)
	com.atlassian.jira.ComponentManager.getComponent(ComponentManager.java:538)
	com.atlassian.jira.plugin.webwork.WebworkPluginSecurityService.getRequiredRoles(WebworkPluginSecurityService.java:46)
	com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:118)
	com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:98)
	com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:169)
	com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:71)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
	com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:99)
	com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:19)
	com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:71)
	org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:738)
	com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:80)
	com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:51)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:71)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
	com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:78)
	com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:49)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.jira.web.monitor.ActiveRequestsFilter$PassToChainFilterFunc.doFilter(ActiveRequestsFilter.java:346)
	com.atlassian.jira.web.monitor.ActiveRequestsFilter$DebugLogFilterFunc.doFilter(ActiveRequestsFilter.java:463)
	com.atlassian.jira.web.monitor.ActiveRequestsFilter.doFilter(ActiveRequestsFilter.java:173)
	com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:75)
	com.atlassian.multitenant.servlet.MultiTenantServletFilter.doFilter(MultiTenantServletFilter.java:91)
	com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:78)

root cause

com.opensymphony.module.propertyset.PropertyImplementationException: Unable to esablish a connection with the database. (Communications link failure

The last packet sent successfully to the server was 0 milliseconds ago. The driver has not received any packets from the server.)
	com.opensymphony.module.propertyset.ofbiz.OFBizPropertySet.getKeys(OFBizPropertySet.java:95)
	com.atlassian.jira.propertyset.PropertySetCache.bulkLoad(PropertySetCache.java:313)
	com.atlassian.jira.propertyset.JiraCachingPropertySet.init(JiraCachingPropertySet.java:789)
	com.opensymphony.module.propertyset.PropertySetManager.getInstance(PropertySetManager.java:58)
	com.opensymphony.module.propertyset.PropertySetManager.getInstance(PropertySetManager.java:31)
	com.atlassian.jira.config.properties.PropertySetUtils.createDatabaseBackedPropertySet(PropertySetUtils.java:34)
	com.atlassian.jira.config.properties.DbBackedPropertiesManager$1.create(DbBackedPropertiesManager.java:24)
	com.atlassian.jira.config.properties.DbBackedPropertiesManager$1.create(DbBackedPropertiesManager.java:20)
	com.atlassian.util.concurrent.ResettableLazyReference$InternalReference.create(ResettableLazyReference.java:143)
	com.atlassian.util.concurrent.LazyReference$Sync.run(LazyReference.java:326)
	com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:146)
	com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:115)
	com.atlassian.util.concurrent.ResettableLazyReference.get(ResettableLazyReference.java:89)
	com.atlassian.jira.config.properties.PropertiesManager.getPropertySet(PropertiesManager.java:27)
	com.atlassian.jira.config.properties.ApplicationPropertiesStore.getStringFromDb(ApplicationPropertiesStore.java:235)
	com.atlassian.jira.config.properties.ApplicationPropertiesImpl.getString(ApplicationPropertiesImpl.java:50)
	com.atlassian.jira.config.properties.ApplicationPropertiesImpl.getEncoding(ApplicationPropertiesImpl.java:133)
	com.atlassian.jira.web.filters.JiraEncodingFilter.getEncoding(JiraEncodingFilter.java:21)
	com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:38)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:49)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.jira.web.monitor.ActiveRequestsFilter$PassToChainFilterFunc.doFilter(ActiveRequestsFilter.java:346)
	com.atlassian.jira.web.monitor.ActiveRequestsFilter$DebugLogFilterFunc.doFilter(ActiveRequestsFilter.java:463)
	com.atlassian.jira.web.monitor.ActiveRequestsFilter.doFilter(ActiveRequestsFilter.java:173)
	com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:75)
	com.atlassian.multitenant.servlet.MultiTenantServletFilter.doFilter(MultiTenantServletFilter.java:91)
	com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:78)

note The full stack trace of the root cause is available in the Apache Tomcat/6.0.35 logs.


Apache Tomcat/6.0.35

2 answers

0 votes
darylchuah Atlassian Team Apr 22, 2013

Hi Gerardo

Could you confirm the following:

  • What is the version of JIRA you are running? Is it 5.2.x?
  • Also, what is the database that you are using? Is it MySQL?

Furthermore, could you tell when exactly this happens? Based only on the stack trace you've provided is a bit hard to identify what exactly is causing this behavior, but I if you are indeed running JIRA 5.2 in MySQL, it is possible this problem is occurring because JIRA cannot find the MySQL Driver (this driver is no longer bundled with JIRA as from JIRA 5.2), and in this case, could you kindly follow the steps mentioned <ins>in this page</ins> to copy the MySQL Driver to your application server and consequently fix this issue?

Hope it helps!

Cheers :)

JIRA version 5.1.8 with MySQL.

Thanks

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