JIRA HTTP 400 Error

[Nivedita Talukdar]

Hi Guys,

Attached is the screen shot of the error we had on our Live system and also a

copy of the Catalina log. (Couldn't attached the logs as there isn't an attachment button here)

We didn't find anything on the system logs as well so its a bit vague at the moment as to what's the underlying cause of this.

Can you please advise?

Few lines from logs:

----- ------ -----

2017-11-20 09:01:44,604 localhost-startStop-1 INFO      [jira.plugins.monitor.MonitorLauncher] Started JIRA monitoring
2017-11-20 09:01:46,154 localhost-startStop-1 ERROR      [atlassian.activeobjects.osgi.ActiveObjectsServiceFactory] Didn't find any configuration service for bundle com.atlassian.jira.plugins.webhooks.jira-webhooks-plugin nor any entities scanning for default AO packages.
2017-11-20 09:01:46,155 localhost-startStop-1 ERROR      [atlassian.event.internal.AsynchronousAbleEventDispatcher] There was an exception thrown trying to dispatch event '[com.atlassian.plugin.event.events.PluginEnabledEvent@5a229255, SingleParameterMethodListenerInvoker{method=public void com.atlassian.webhooks.plugin.WebHookEventsProcessor.onEvent(java.lang.Object), listener=com.atlassian.webhooks.plugin.WebHookEventsProcessor@64c9279b}]' from the invoker 'java.lang.RuntimeException: Didn't find any configuration service for bundle com.atlassian.jira.plugins.webhooks.jira-webhooks-plugin nor any entities scanning for default AO packages.'
2017-11-20 09:01:48,198 localhost-startStop-1 INFO      [greenhopper.service.logging.LogSupport]

2017-11-20 09:03:31,173 ajp-bio-8009-exec-10 WARN talu0012 543x261x8 1a97wtj 10.36.0.173 /plugins/servlet/streams [atlassian.streams.internal.StreamsCompletionService] Registering failure for strea
m provider Flinders University Wiki due to error other
2017-11-20 09:03:32,715 StreamsCompletionService::thread-2 WARN talu0012 543x261x8 1a97wtj 10.36.0.173 /plugins/servlet/streams [bitbucket.clientlibrary.request.BaseRemoteRequestor] Failed to prope
rly execute request [GET https://bitbucket.org/api/1.0/repositories/flinderswebtransformation/flindersuni/changesets/0ab060431ea7c2893ee889e5f51049ed433fc675/diffstat?limit=5],
Params: org.apache.http.params.BasicHttpParams@6f4c50b9,
Response code 401
2017-11-20 09:03:32,975 StreamsCompletionService::thread-2 WARN talu0012 543x261x8 1a97wtj 10.36.0.173 /plugins/servlet/streams [bitbucket.clientlibrary.request.BaseRemoteRequestor] Failed to prope
rly execute request [GET https://bitbucket.org/api/1.0/repositories/flinderswebtransformation/flindersuni/changesets/2ef1ec9c75fac6ed282479073d5f5d8b4e0c19f7/diffstat?limit=5],
Params: org.apache.http.params.BasicHttpParams@5c88c0bd,
Response code 401
2017-11-20 09:03:33,219 StreamsCompletionService::thread-2 WARN talu0012 543x261x8 1a97wtj 10.36.0.173 /plugins/servlet/streams [bitbucket.clientlibrary.request.BaseRemoteRequestor] Failed to prope
rly execute request [GET https://bitbucket.org/api/1.0/repositories/flinderswebtransformation/flindersuni/changesets/4e023635d63a4994f6fb3b16fd58be5e74f3eb62/diffstat?limit=5],
Params: org.apache.http.params.BasicHttpParams@593b9857,
Response code 401
2017-11-20 09:03:35,065 StreamsCompletionService::thread-2 WARN talu0012 543x261x8 1a97wtj 10.36.0.173 /plugins/servlet/streams [bitbucket.clientlibrary.request.BaseRemoteRequestor] Failed to prope
rly execute request [GET https://bitbucket.org/api/1.0/repositories/flinderswebtransformation/flindersuni/changesets/681ac91245d7132210cc80273de719fb673f15ea/diffstat?limit=5],
Params: org.apache.http.params.BasicHttpParams@50bbbc29,
Response code 401
2017-11-20 09:03:35,317 StreamsCompletionService::thread-2 WARN talu0012 543x261x8 1a97wtj 10.36.0.173 /plugins/servlet/streams [bitbucket.clientlibrary.request.BaseRemoteRequestor] Failed to prope
rly execute request [GET https://bitbucket.org/api/1.0/repositories/flinderswebtransformation/flindersuni/changesets/d5265cbe95c6f154e7fdc3d4d0420eec53fdb91e/diffstat?limit=5],
Params: org.apache.http.params.BasicHttpParams@5d7ff71f,
Response code 401
2017-11-20 09:03:35,579 StreamsCompletionService::thread-2 WARN talu0012 543x261x8 1a97wtj 10.36.0.173 /plugins/servlet/streams [bitbucket.clientlibrary.request.BaseRemoteRequestor] Failed to prope
rly execute request [GET https://bitbucket.org/api/1.0/users/alimzhan_nurpeissov],
Params: org.apache.http.params.BasicHttpParams@68022228,
Response code 401
2017-11-20 09:03:35,582 StreamsCompletionService::thread-2 WARN talu0012 543x261x8 1a97wtj 10.36.0.173 /plugins/servlet/streams [plugins.dvcs.service.RepositoryServiceImpl] Could not load user [ali
mzhan_nurpeissov, Alimzhan Nurpeissov <anurpeissov@btes.com.kz>]: com.atlassian.jira.plugins.dvcs.spi.bitbucket.clientlibrary.request.BitbucketRequestException$Unauthorized_401
2017-11-20 09:03:35,844 StreamsCompletionService::thread-2 WARN talu0012 543x261x8 1a97wtj 10.36.0.173 /plugins/servlet/streams [bitbucket.clientlibrary.request.BaseRemoteRequestor] Failed to prope
rly execute request [GET https://bitbucket.org/api/1.0/users/alimzhan_nurpeissov],
Params: org.apache.http.params.BasicHttpParams@941cd0b,
Response code 401
2017-11-20 09:03:35,845 StreamsCompletionService::thread-2 WARN talu0012 543x261x8 1a97wtj 10.36.0.173 /plugins/servlet/streams [plugins.dvcs.service.RepositoryServiceImpl] Could not load user [ali
mzhan_nurpeissov, Alimzhan Nurpeissov <anurpeissov@btes.com.kz>]: com.atlassian.jira.plugins.dvcs.spi.bitbucket.clientlibrary.request.BitbucketRequestException$Unauthorized_401
2017-11-20 09:03:36,117 StreamsCompletionService::thread-2 WARN talu0012 543x261x8 1a97wtj 10.36.0.173 /plugins/servlet/streams [bitbucket.clientlibrary.request.BaseRemoteRequestor] Failed to properly execute request [GET https://bitbucket.org/api/1.0/users/alimzhan_nurpeissov],
Params: org.apache.http.params.BasicHttpParams@10f59e8e,
Response code 401
2017-11-20 09:03:36,117 StreamsCompletionService::thread-2 WARN talu0012 543x261x8 1a97wtj 10.36.0.173 /plugins/servlet/streams [plugins.dvcs.service.RepositoryServiceImpl] Could not load user [alimzhan_nurpeissov, Alimzhan Nurpeissov <anurpeissov@btes.com.kz>]: com.atlassian.jira.plugins.dvcs.spi.bitbucket.clientlibrary.request.BitbucketRequestException$Unauthorized_401
2017-11-20 09:03:36,374 StreamsCompletionService::thread-2 WARN talu0012 543x261x8 1a97wtj 10.36.0.173 /plugins/servlet/streams [bitbucket.clientlibrary.request.BaseRemoteRequestor] Failed to properly execute request [GET https://bitbucket.org/api/1.0/users/alimzhan_nurpeissov],
Params: org.apache.http.params.BasicHttpParams@23894ddc,
Response code 401
2017-11-20 09:03:36,375 StreamsCompletionService::thread-2 WARN talu0012 543x261x8 1a97wtj 10.36.0.173 /plugins/servlet/streams [plugins.dvcs.service.RepositoryServiceImpl] Could not load user [alimzhan_nurpeissov, Alimzhan Nurpeissov <anurpeissov@btes.com.kz>]: com.atlassian.jira.plugins.dvcs.spi.bitbucket.clientlibrary.request.BitbucketRequestException$Unauthorized_401
2017-11-20 09:03:36,643 StreamsCompletionService::thread-2 WARN talu0012 543x261x8 1a97wtj 10.36.0.173 /plugins/servlet/streams [bitbucket.clientlibrary.request.BaseRemoteRequestor] Failed to properly execute request [GET https://bitbucket.org/api/1.0/users/alimzhan_nurpeissov],
Params: org.apache.http.params.BasicHttpParams@35cdca98,
Response code 401
2017-11-20 09:03:36,644 StreamsCompletionService::thread-2 WARN talu0012 543x261x8 1a97wtj 10.36.0.173 /plugins/servlet/streams [plugins.dvcs.service.RepositoryServiceImpl] Could not load user [alimzhan_nurpeissov, Alimzhan Nurpeissov <anurpeissov@btes.com.kz>]: com.atlassian.jira.plugins.dvcs.spi.bitbucket.clientlibrary.request.BitbucketRequestException$Unauthorized_401
2017-11-20 09:03:49,658 ajp-bio-8009-exec-5 WARN talu0012 543x412x1 1a97wtj 10.36.0.173 /plugins/servlet/streams [atlassian.streams.internal.StreamsCompletionService] Registering failure for stream provider Flinders University Wiki due to error other
2017-11-20 09:03:49,949 StreamsCompletionService::thread-2 WARN talu0012 543x261x8 1a97wtj 10.36.0.173 /plugins/servlet/streams [bitbucket.clientlibrary.request.BaseRemoteRequestor] Failed to properly execute request [GET https://bitbucket.org/api/1.0/repositories/flinderswebtransformation/flindersuni/changesets/0ab060431ea7c2893ee889e5f51049ed433fc675/diffstat?limit=5],
Params: org.apache.http.params.BasicHttpParams@5b750d1,

----- ----- ------

Kind Regards,

-Nivi

[Lenard Lee]

Hi Nivedita,

Unfortunately, the logs section above were not of much help. Is it possible for you to provide the support zips for me to have a look?

You could zip up and upload the following files from your JIRA server to a cloud storage such as Dropbox:

• $JIRA-installation-directory/logs
• $JIRA-home-directory/log
• $JIRA-installation-directory/conf/server.xml

Alternatively, could you try to access JIRA from http://<Server-IP-address>:<port number> and check whether JIRA is accessible from this link. 

Regards,
Lenard