JIRA Evaluation: Exchange mail server (MAPI) support?


My company has strong reservations about enabling POP3/S or IMAP/S on our Microsoft Exchange servers.

I have found this https://jira.atlassian.com/browse/JRA-6559issue from 2005 which says MAPI support will never happen. Have the plans changed in the meantime?

Can you tell me if there are any options (from Atlassian or third parties) for enabling JIRA to retrieve emails from a Microsoft Exchange server which does not have POP3/S or IMAP/S enabled? An intermediate mail component (e.g. that JIRA could talk with over POP3/S or IMAP/S which then talks with Exchange over MAPI) might be acceptable, klunky though it would be.

Thanks for any info you can provide.


1 answer

1 accepted

1 vote
Accepted answer

The issue is still resolved, won't fix and has no updates. Unsurprisingly, that means Atlassian have no intention of pluging themselves into the mess that is supporting MAPI

To qualify the "mess" opinion above, I've had to try it once for a non-Atlassian system, and frankly, even if you can get past the cost and paperwork, it's dreadful. We canned it in the end because it simply couldn't pass the minimum security requirements. Seriously, use IMAP/S. Don't touch MAPI with a barge-pole (unless it's a fully SSL compliant bargepole, in which case, MAPI won't work)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,294 views 5 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you