JIRA: Error when I create a backup file

Hi people.

When I'm trying to create a backup from the administration panel. I'm receiving the following message.

Error exporting data: org.ofbiz.core.entity.GenericTransactionException: Error occurred while rolling back transaction. (Protocol violation)

Can Anyone help me please?

thanks in advance.
Regards.


1 answer

0 vote
Pedro Cora Atlassian Team Jul 23, 2015

Sergio, do you happen to be using Oracle? If yes, please take a look at this knowledge base article:

https://confluence.atlassian.com/display/JIRAKB/Unable+to+Start+JIRA+due+to+Protocol+Violation

wink

-- Pedro

This relates to creating a backup? Says starting JIRA rather than exporting XML backup

 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

100 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you