JIRA Emails not getting sent

Hi All

We are on jira5 and until last friday all jira notification emails were being sent to its users automatically. However since Friday notification emails are being stuck in the mail queue (not error queue).

Today morning i had to manually flush around 5K notification emails and all were sent in an hour or so. The problem is i see that emails are geting queued again in the mail queue and are not getting sent automatically. (they get sent if i manually flush them)

How can i fix this problem? What can be the possible root causes for this?

Rahul

3 answers

1 accepted

1 vote
Timothy Chin Community Champion Aug 26, 2013

Is your mail queue service present and running? You could restart your JIRA so that it picks it up again.

hi Timothy

restarting jira has solved the problem. but i have still not clear on the root cause of the problem? Any pointers? there is nothing in the logs.

Rahul

Timothy Chin Community Champion Aug 28, 2013

Could be the service that just died :)

HI Timothy

i think that was the case. I restarted and it was all fine

Rahul

1 vote

Did someone increase the delay of the mail service? Or are there any error in the logs?

HI Jobin

nopes, the delay on mail service is still 1 min. No errors in the logs. Any ideas on what could have triggered this?

PS: the issue was resolved after restart.

Rahul

What does your log file say about it? Any errors listed?

HI Randall nopes there is nothing in the logs....

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,301 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot