JIRA - Does adding video attachments slow down ticket load times?

Our team has been trying to come up with better ways of documenting parts of our work, and in some cases it could be useful to record our screen while performing particularly complicated tasks (using OBS).

However, one team member brought up the concern that adding videos to the page may dramatically increase load times (which can already be a little slow). Currently our size limit per attachment is 10MB. 

I've done some preliminary testing using F12, and haven't noticed any difference with reasonable amount of attachments, up to 10 or 20.

Does anyone have any experience with this?

Also, does anyone know how to stop the videos in comments from autoplaying (without disabling HTML5 autoplay altogether?)

1 answer

1 accepted

1 votes
Micky Caritte Community Champion Jan 04, 2018

Hi Nicholas,

From what I know, the attachment are stored on disk and as a database entry associating an ID with the attachment title and the attachment URI to make it simple. It means that no matter how the attachments are huge, that should not impact your performances (there is no such thing as preloading all attachments etc...). I trust Atlassian to rely on a trustable algorithm for video preview which won't load all content but stream part of it (like Youtube etc...).

Hope this helps!

Yeah that helps! I think we'll give it a try!

Micky Caritte Community Champion Jan 04, 2018

Great, please let us know if you face any performance issue, that might be a lot of people concern :)

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,897 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot