JIRA Cutomer Portal viewing other issue types

[Claire Duncan]

In the Customer Portal, customers can only see issues logged as Service Request issue type. How can users see ALL issue types? e.g. incidents, problems, change requests.

[Nic Brough -Adaptavist-]

Customers are only supposed to see Requests, they do not get Jira user access to issues.

If you want them to use incidents, problems and changes as different items to "service request", then you need to set up Incident, Problem and Change request types for them to use (which then map to Jira issue types for your Jira users)

[Claire Duncan]

We have JIRA incidents, problems, changes etc set up in JIRA. How do we make them visible in the portal?

[Nic Brough -Adaptavist-]

Set up Incident, Problem and Change request types and map them to the issue types.