Customers are only supposed to see Requests, they do not get Jira user access to issues.
If you want them to use incidents, problems and changes as different items to "service request", then you need to set up Incident, Problem and Change request types for them to use (which then map to Jira issue types for your Jira users)
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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