Customers are only supposed to see Requests, they do not get Jira user access to issues.
If you want them to use incidents, problems and changes as different items to "service request", then you need to set up Incident, Problem and Change request types for them to use (which then map to Jira issue types for your Jira users)
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
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