From JIRA Backend I have added a Escalate screen with some of the fields associated with the escalated transition. But when i open the escalate option from the Customer portal it is showing a default comment screen.
How to provide the escalate screen which i have added in the backend to the portal.
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events