I've been working thru the setup to create new Jira issues for failed builds (Jenkins) from email messages using a gmail account. Most all is working based on the documentation, except the removal of processed emails from the gmail account. When I test the connectivity, all is a success, the test even states that it will remove the email but it does not. I've parsed the atlassian-jira.log and atlassian-jira-outgoing-mail.log but I see no errors. Any ideas on what i'm missing? Or where I need to look for error output?
Did you turn up logging in your system? It's under Administration -> System -> Logging and Profiling. See if you turn up the logging level for email functionality and see what it says after you do that.
Also...gmail is sometime tricky about accounts and what they can do. How did you set up access to the account?
Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...
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