Hi - I have a strange issue that I can't see how to solve.
When I create a new Jira entry, either epic or story, when I click 'Create' after entering all my data, Jira creates two identical entries, both with the same ID - for example CLOUD-12345.
I have to select one of the entries and delete it.
This can't be right - what am I doing wrong please?
Thanks
Ian
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I don't know if I have add-ons - this is a work instance.
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Hi - Thanks for taking the time to answer - I'm struggling to follow the Advanced Search request - I don't seem to have Advanced Search - just a search box.
This happens every time I create an entry, Epic or Story, it always creates two, and shows them in different places in the list.
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Hi Ian, welcome to the Community. I never have experience such an issue. It is really hard to imagine this unless some nasty bug exists. Nonetheless let's dive in with some thoughts, questions, and actions.
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Let’s keep the discussion in a single thread here. It appears to me that there actually isn’t a duplicate issue. You can confirm this by simply adding a comment to the ticket and then look at what you believe to be the dup. I expect you will see the comment there.
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