JIRA Created vs Resolved Charts don't reflect dates issues were resolved

We have a project that we've been managing in JIRA.  Recently we had a desire to setup a Created vs Resolved chart on our dashboard, so we went and added a label to all issues that would be relevant for this chart.  Some of the issues that we added were still open, and others were already resolved.  We set up an issue filter to look for the corresponding label.  

What we found was that the chart seemed to reflect the chart correctly showed when the issue was created (red line), but when showing the issue resolution status (green line), it seemed to reflect when the chart discovered the issue, rather than the date in which it was actually resolved.  

As a result, we had a huge issue resolution slope that was not actually reflective of when things happened.  Has anyone else seen this?  Is this a bug?


Screen Shot 2014-12-22 at 12.04.44 PM.png


Screen Shot 2014-12-22 at 1.46.48 PM.png

TestingCandidate1 search is "labels = TestingCandidate1"

4 answers

1 accepted

1 vote
Accepted answer

Not actually an issue.  It looks like everything go resolved on a particular day.

0 votes
Boris Berenberg Community Champion Dec 22, 2014

I have never seen it behave in the manner you are describing. What happens if you click on the Issues link at the bottom, does it show the correct resolution dates for all 49 issues? Can you show us a screenshot of the Configuration for the gadget? Also can you show us the JQL query powering this?

I've updated the question with the additional screenshot. The query is "labels = TestingCandidate1"

Actually... looking at the dates, it looks like these are actually reflective of the situation... it looks like there was a big push to get things resolved on a certain day. No issue here, thanks for the help!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,088 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you