JIRA: Create issue from emails

I have same question on stackoverflow, this is probably better place for it.

We are using JIRA to handle support requests, they are logged with same issue type (a customized type: Support Tasks) and created by users.

These support tasks are in different areas and handled by different teams. Users will able to specify which area they are in by select a component when they create support request from web UI.

Now, we would love to allow user create support task by simply sending emails. The email handlers can only configure issue type. We could create more issue types in the project, but it seems to be messy.

Any suggestions?

2 answers

This widget could not be displayed.

Hi Clark. 

If you don't mind use multiple handler, you can use Enhanced Mail Handler below to specify component/s on generated issues. 


hope it helps!

This widget could not be displayed.

That really does sound like you should create more issue types - a lot of configuration of JIRA hangs off the issue type, so you have a lot of flexibility if you have several types.

However, as you've spotted, the built-in mail handlers are weak and only allow for one issue type, and don't really do much field handling.  You could set up several mail handlers with different email addresses.  

But I'd always reach for JEMH if you want a single mail address and clever processing of incoming mails:  https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui  

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

286 views 5 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you