JIRA Create Issue

[Constantin Scheuermann]

Hi,

i have a question concerning the creation of a new issue. In case i open the dialog normally by clicking on it i get the following output (compare screenshot).

In case i open the create issue by holding the STRG/CTRL Key (that the browser opens it in a new Tab) the output is normal.

Any suggestions? Thanks for your help in advance

[Theinvisibleman · Accepted solution]

Hi Constantin,

Hmm, seeing as the issue only affects the create issue pop-up, I suspect it could be related to the Ajax or JSPs not being rendered/compiled correctly.

I would recommend that you clear your cache. To do so, first shut down your JIRA. Then, access your JIRA installation directory. There, access the 'Work' folder. Delete the *contents* of the folder. *DO NOT DELETE THE WORK FOLDER.* Only delete the contents.

Once done, startup your instance, and see if the problem persists.

Cheers,

Joe

[Constantin Scheuermann]

It was a Encoding Problem within our configuration: this did the trick:

export JAVA_OPTS="$JAVA_OPTS -Dfile.encoding=utf-8"