JIRA / Confluence User Management

Hi.  We use JIRA for our ticket system and Confluence for our wiki.  I have JIRA acting as the user management piece for both.  I have one user who is in Confluence but not JIRA.  However when she sends an email to our generic ticketing system email address for JIRA, the email gets rejected.  

The error I see is:

Reporter (username) does not have permission to create an issue. Message rejected.


Is there any way I can allow this user to send an email but not take up one of our JIRA licenses?



1 answer


You can create an email account for Jira. Then configure JIRA to create issues based on emails.

More info here:


once the email account is setup It's very easy to configure JIRA and add rules on what emails trigger creating issues for which project along with type, assignee and watchers.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,656 views 18 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you