JIRA Comments from email with inconsistent sender

Followed these instructions to make it so you could email a specific address, and if it had an Issue ID in the subject, would create an appropriate JIRA comment.

The problem is that some of our users use different sending email addresses. If we have a user jsmith@example.com in JIRA, and they send from this email, all is good. But, sometimes they send email from jsmith@example.org or jsmith@example.net. When that heppens, we get an email handler error message.

Is there a way to give a user mulitple email addresses, so this doesn't happen?

0 answers

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

573 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you