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JIRA CSV Import - Blank page

Raj B
Raj B Dec 12, 2022

Hi Everyone,

I am trying to upload CSV file to create JIRA issues from Issues -> Import issues from CSV. I can't move forward to the next step [ stays on the same page and just perform refresh].

 

Configuration:

JIRA - 8.18.1

Tomcat - 8.5.65

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Trudy Claspill
Trudy Claspill Community Leader Dec 12, 2022

Hello @Raj B 

Welcome to the community.

Can you show us a screen image of what you see?

Are you a Jira Administrator for the Jira system?

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Raj B
Raj B Dec 12, 2022

1) I have attached the testing.csv file here.

Screen Shot 2022-12-12 at 5.35.44 PM.png

 

2) When I hit enter -> nothing happens. Seems like it just refresh the page.Screen Shot 2022-12-12 at 5.36.06 PM.png

3) The url after I hit the next button.

Screen Shot 2022-12-12 at 5.36.28 PM.png

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Raj B
Raj B Dec 12, 2022

@Trudy Claspill I have administration access and my configurations are:

JIRA - 8.18.1

Tomcat - 8.5.65

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Trudy Claspill
Trudy Claspill Community Leader Dec 14, 2022

Have you tried importing the data using the Admin > System > External System Import option?

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Raj B
Raj B Dec 16, 2022

Yes, I have tried with that option as well. However, Bulk create setup plugin is not working for me. 

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Trudy Claspill
Trudy Claspill Community Leader Dec 16, 2022

I recommend that you contact Atlassian Support directly concerning this issue.

https://support.atlassian.com/contact/#/

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