JIRA CAPTURE dissapeared?

dear all,

please help. Some of our users can not use capture anymore.

This is what i find in Add-on dashboard...

JIRA Capture

This add-on couldn't be loaded. It has one or more errors that prevent it from being enabled.

JIRA Capture - Agile Testing

Learn how to configure, use, and share this add-on by getting started below.

4 answers

1 accepted

0 votes
Accepted answer

If it's OnDemand, you need to raise it with Atlassian, as Ignat suggests.

If it's your own installation, then you should read your log to find out what the actual error is.

0 votes

Hello Thijs,

Could you please fill-in a support request at support.atlassian.com?




will do.


0 votes


You can contact support in any cases - for your own installations and for JIRA OnDemand.

Please specify JIRA version and JIRA Capture version. In case you think it's related to JIRA Agile, please include JIRA Agile version as well. For your own instances attached log file from your JIRA would be really helpful.

Thank you for using JIRA Capture.




Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,098 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you