Most of our projects are Service Desk, and we bulk create issues on certain of these tickets via CSV import.
In this import we specify the *Organization* as well as the *Customer Issue Type*, hower, although the values are correct, the fields are not filled in after import. This forces us to then do updates ticket-by-ticket, which can take hours.
*1. Why do we not bulk update?*
Because these projects all have different organizations attached to them, to the point where every 3rd ticket is something else. It's not really condusive to bulk updating.
I need a solution that make the import work correctly
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