Most of our projects are Service Desk, and we bulk create issues on certain of these tickets via CSV import.
In this import we specify the *Organization* as well as the *Customer Issue Type*, hower, although the values are correct, the fields are not filled in after import. This forces us to then do updates ticket-by-ticket, which can take hours.
*1. Why do we not bulk update?*
Because these projects all have different organizations attached to them, to the point where every 3rd ticket is something else. It's not really condusive to bulk updating.
I need a solution that make the import work correctly
In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to have–in order to produce a reliable long-term roadmap. We're tur...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs