JIRA: Autorespond when closed ticket is emailed

Hello,

 

Is there a way we can have JIRA (Cloud) auto-respond to a sender when they have emailed a closed ticket?  Something along the lines of;

 

"You have responded to a closed ticket, please open a new ticket if you require further support."

 

 

1 answer

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Is this a Service Desk project?  If so, then yes, there is a simple way to do this.  There is a built in Automation feature in Service Desk projects that you can use in order to create a custom rule that would send a notification when a comment is added, and you can then setup a IF condition that is something along the lines of status=closed.

Automating your Service Desk has more details of how this can work.

If this is not a service desk project, then automation isn't a native feature to these other Jira projects.  I'm sure there is a way to do it, but it might be more easily configured through the use of a plugin to Jira.

Yes it is!

 

Great - I'll look to test this out.  Thanks.

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