JIRA Attachments - Office 13

I had a weird issue come up with a few of my users when it comes to opening up Word attachments in JIRA 6. They both have Word 2013, when they go to view a attachment they are brought to a weird log in page - JIRA looking. They are unable to view the attachment. They have to download the attachment and then view it. Has anyone else ran into this or know how to resolve this?

1 answer

Hi,

Do they use Chrome as browser?

Some do and some dont. I do see that this is kind of a known issue with IE. I use Chrome so I don't see this issue. But I have some users who are use to IE and wont make the switch.

Is it possible that you can post the error message your users getting?

Yes let me see if I have one archived.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,316 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot