JIRA Agile no longer asking for time spent upon resolution/completion

------------------------

SOLVED

-----------------------

I was using JIRA Agile's "Work" board, and I loved how it auto-assigned a task to me when I moved an issue into "In Progress". I also loved how it asked for a time spent update for the issue when I moved it to "resolved" or "closed".

Then I went into the board configuration window / columns and did "Simplify"

Whoops!

Now these wonderful features no longer happen! Someone please help!

3 answers

This widget could not be displayed.

Ah, simplified workflows do not have much in the way of functions, and you're not supposed to add them.

You need to reconfigure the project - swap it back to the workflow scheme you were using before (clicking simplify doesn't change the old workflow scheme or workflows, it just changes the current project to use a different flow - one that doesn't have the screens for logging work etc)

THANK YOU SO MUCH. I went into project settings -> workflow and associated it back to "default". Works like a charm. THANKS!

This widget could not be displayed.

the auto-assign is a post-function, and you can read about how to create post-functions here. the request for time spent is a screen, and you can read about how to create screens here.

This widget could not be displayed.

Is there any way to quickly revert to the default settings for the board?

The Simplify workflow button modifies the existing project's workflow. You can check to see if a backup was created by goint into your admin Workflows screen (shortcut: g+g type Workflows) and expanding Inactive. If your previous project workflow is there, you can re-enable it through the Project settings

However, if there is no backup, you will need to go in and add the appropriate post function for the auto-assign for the In Progress transition, and add a transition screen for the resolve transition.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

534 views 23 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you