JIRA Agile: Error when trying to upgrade.


I am currently using a JIRA Agile Trial account which is expiring or has expired already. Now I want to upgrade to a paid version.

When I go to my.atlassian.com, and choose the option of  "Add JIRA Agile to your existing site ", I get the error:

image2014-12-4 17:29:56.png


1 answer

0 vote

Hi Bilal,

I can see you have an OnDemand instance with us, and to pay for it, you just need to navigate to your instance, click on the 'Cog' icon and select 'Billing'. Then, choose "Contact us about your bill". which will email our Advocates, and they will work with you regarding payments.

Hope this helps.



Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

576 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you