JIRA Administrator cannot create projects

I have JIRA Administrator permissions, however I cannot create new projects - I don't even see the 'New project' button. A couple of my colleagues though who are JIRA Administrators as well see the button and are able to create new projects.

Is there anything I'm missing?

4 answers

1 accepted

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An admin needs access to all applications in order to be able to add a project in OnDemand. Access the Application Access page:

http://<domain name>.atlassian.net/secure/admin/user/ApplicationAccessConfig!default.jspa and grant yourself access to all applications.

Hope that helps !!!

Thank you! That was easy :)

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Check the groups for your user and your other administrators very carefully. I suspect you're missing from at least one group that they are in - make the accounts identical.

If that doesn't fix it, you'll need to raise the problem with Atlassian.

Hi Nic. Thanks for you answer. Groups are not an issue. We've done a cleanup of the way permissions are organised, so we have only 2 groups now - administrators and users. I belong to both, just like some of my mentioned colleagues.

I have raised this with Atlassian, they're not too quick to answer though, 11 days now and counting :)

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Anyone from Atlassian can help with this? Internally in our company we can't find the answer to this question.

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How come noone from Atlassian is reacting to this? I have poked Atlassian ages ago. It's been a month now since I cannot resolve this issue.

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