JIRA Administrator = JIRA User?


The documentation above says that the JIRA Administrators permission does not include the JIRA Users permission, which counts toward the JIRA license total. However, when I create a group with only the JIRA Administrators permission, users added to that group increment my license count. Is the documentation wrong, or am I misunderstanding?

Thanks, -Tim

2 answers

1 accepted

Nic is right. Any user who is able to log in JIRA will count towards your license.

The document is not so clear, so I create a feature request to update it in https://jira.atlassian.com/browse/CLOUD-8039


2 votes

The rule for consuming a licence is "the user can log in", not "is a user".

Administrators can always log in, so they count towards the licence.  Even if they're not in the user group.

The documentation used to be clear on this, but it seems that an edit has made it unclear at some point.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,210 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot