JIRA Access denied after being moved to Cloud version

[Olavo DSouza]

Hi,

JIRA encountered and error while doing an import to the cloud version from backup files. JIRA remains locked with the message: Failed to successfully import JIRA. Both versions were 6.x.

Confluence users are also not able to authenticate, although already connected users have not issues.

How can I roll back JIRA and how do I get it running up again.

-Olavo

[David Di Blasio]

Hi Olavo, 

For this particular issue I would recommend to reach out to our Cloud Support team for assistance through the following link. 

https://support.atlassian.com/

They should be able to get you up and running in no time .

Cheers,

David Di Blasio