JIRA encountered and error while doing an import to the cloud version from backup files. JIRA remains locked with the message: Failed to successfully import JIRA. Both versions were 6.x.
Confluence users are also not able to authenticate, although already connected users have not issues.
How can I roll back JIRA and how do I get it running up again.
For this particular issue I would recommend to reach out to our Cloud Support team for assistance through the following link.
They should be able to get you up and running in no time .
David Di Blasio
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