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JIRA 8.15 notifications do not work

Hello,

   After upgrade to JIRA 8.15.0 comment/update/any action  on issue, notifications do not send at all. Тest mails arrive successfully  Mail server work and receive mail.  Notification scheme checked via Notification helper. Users have to get mail on comment. I do not see any mail errors in JIRA outgoing mail log. (I turned on debug for mail)

Need help.

2 answers

1 accepted

0 votes
Answer accepted

Our instance is having the same issue. Previously on 8.2 and email batches worked fine. After upgrading to 8.15, email batches worked for 1 week before breaking. We have >100 projects all associated with notification schemes where they notify each time an issue is updated.

Nothing populates in the mail queue.

Sending test emails work fine.

There are no errors in our logs.

Disabling mail batching populates the mail queue again and successfully sends out emails.

Yes! You right!

Thank you!

0 votes
Gloria Ojukwu Community Leader Mar 10, 2021

@Pavel K_ please confirm that the Jira Notification Scheme is associated with the project. Also, make sure it has the group service-desk agents added to the issue created.

Confirm.

Work in 8.16.0 EAP2. But do not work in 8.15.0

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