We recently upgraded to JIRA 7 with Service Desk in the previous version. Once upgraded, we upgraded the Service Desk to the most recent. We can see our existing Service Desk Projects, but the Customer Portal pages do not work. Also, if we go to Create New Project, Service Desk is not an option. We are fully licensed.
Have you reviewed the changes in Service Desk user management at https://confluence.atlassian.com/migration/jira-7/server_jira+agile+jsd_um-changes
Do you have any users with "agent" role ? You should include all your agents in the jira-servicedesk-users group otherwise they'll not be able to see the customer portal or any other Service Desk menus, etc...
Teams break work down in order to help simplify complex tasks. This is often done iteratively, with tasks being broken down into smaller tasks and so on until the work is accurately captured in well-...
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