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JIRA 7 upgrade Service Desk Not Working

Jeff Morrison Feb 04, 2016

We recently upgraded to JIRA 7 with Service Desk in the previous version.  Once upgraded, we upgraded the Service Desk to the most recent.  We can see our existing Service Desk Projects, but the Customer Portal pages do not work.  Also, if we go to Create New Project, Service Desk is not an option.  We are fully licensed.

2 answers

0 votes
Viktor Okolot Feb 04, 2016

Hi @Jeff Morrison

Please check in JIRA administration -> Application
Do you have installed Service Desk and he activated?

Jeff Morrison Feb 04, 2016

Yes, it is installed and activated.

Viktor Okolot Feb 04, 2016

Hi, need

  • stop JIRA
  • remove log files
  • start JIRA
  • find error messages in the log file
  • to inform us of these messages (or provide the file)
0 votes
Boris Georgiev Feb 04, 2016

Have you reviewed the changes in Service Desk user management at https://confluence.atlassian.com/migration/jira-7/server_jira+agile+jsd_um-changes

Do you have any users with "agent" role ? You should include all your agents in the jira-servicedesk-users group otherwise they'll not be able to see the customer portal or any other Service Desk menus, etc...

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