We recently upgraded to JIRA 7 with Service Desk in the previous version. Once upgraded, we upgraded the Service Desk to the most recent. We can see our existing Service Desk Projects, but the Customer Portal pages do not work. Also, if we go to Create New Project, Service Desk is not an option. We are fully licensed.
Have you reviewed the changes in Service Desk user management at https://confluence.atlassian.com/migration/jira-7/server_jira+agile+jsd_um-changes
Do you have any users with "agent" role ? You should include all your agents in the jira-servicedesk-users group otherwise they'll not be able to see the customer portal or any other Service Desk menus, etc...
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs