JIRA 7.3.3 freeze when editing issue from issue filter


we have JIRA Software 7.3.3 with JIRA Core 7.3.3 and whenever someone try to EDIT issue from issue filter (Issue search) its freeze, but whenever you open only the one issue you can edit it without problem. In Log Analyzer there are these errors.

NullPointerException when Authenticating from IE

Getting "Unknown error loading feed from" when subscribe Fisheye Gadget in JIRA


In the log there are lots of errors with illegal characters like this.

Caused by: java.net.URISyntaxException: Illegal character in path at index 34: /secure/attachment/95131/...


Do you think it could be something in common with the problem?

1 answer

1 accepted

0 votes
Ann Worley Atlassian Team May 17, 2017

If you are getting an error in the browser during the freeze, it may be the issue described in this doc, which addresses one of the errors you mention: URISyntaxException with Illegal Character in Path when Accessing a JIRA Page

It doesn't seem like the FishEye gadget feed would cause the browser to freeze, and the error "NullPointerException when Authenticating from IE" would happen before the user had a chance to edit an issue.

Please let me know: What browser are you using, and can you edit issues from the filter in another browser?

Hello Ann,

your fellow colleague from Atlassian Support already helped us.

It was problem about URL length which was set to 200 by default in IIS.

The resolution was modify the registry and increase the URL length.


Thanks for your answer


Ann Worley Atlassian Team May 18, 2017

Awesome - thanks for following up to let us know. It could help the next person who experiences this issue. 

If anyone needs details, please see the Troubleshooting section on Integrating JIRA applications with IIS:

"Currently, the UrlSegmentMaxLength is set to 200 by default in IIS. To fix this, add a registry key to increase the max URL length and then reboot the server:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\HTTP\Parameters] "UrlSegmentMaxLength"=dword:00000400

This will effectively set the maximum length to 1024."


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,861 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot