After installing JIRA 7.1.2 all of our user-installed/purchased plugins are missing. This means all of the applinks, configurations, and mappings are gone for our integration's with SalesForce, ZenDesk, and GitHub. Not to mention my Script Runner scripts and JIRA Automation rules.
Is this expected behavior?
That's definitely not expected behavior! A few questions:
We install using a side-by-side methodology. We do not upgrade "in place".
We were at JIRA 6.4.5 with all of our plugins up to date (versions and licenses). I installed JIRA 7.1.2, creating new INSTALL and HOME directories. I then update the dbconfig.xml to point to our test db.
We have always installed this way - it gives us a quick roll back if needed, we just restore the DB from backup and point to the previous INSTALL/HOME directories.
I can login, and do see all my projects and tickets.
I am wondering if I just need to drop the indexes and force them to recreate "from scratch" on a restart.
If you didn't copy the full content of the home directory, the plugins won't be there on the disk. But, your data for them should be safe. You should find that re-installing them from the UPM gets you a "ok, found a licence for this, so I'm enabling it" and then the functions should jump back into life.
I was able to re-install the plugins without issue, but none of the configuration/integration's were restored. Having to re-do all of it will take several days, which is a problem when it comes to production install.
I am going to re-try the install in another test env to see if this happens again or if it was something unique with the env I was in.
That suggests the add-on data is not in the database. I think this patching approach is possibly losing something somewhere.
Instead of your side-by-side method, could you do a full upgrade, as close to the standard process as possible? Recreate your current JIRA on a test machine (i.e. copy the installation and home directories, and hook it up to a copy of the database). Then use the installer to upgrade it in the standard way (run it, point it at your test install and tell it to upgrade)
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