JIRA 7.0 won't open in Browser

I installed JIRA without problems. The service is already running. I have the port set to be 8081 but when I go open JIRA in the browser it will show the page not found error. I don't kknow what do now.

1 answer

2 votes
David Currie Atlassian Team Oct 06, 2015

This can be caused by a number of different factors, for example the IP:port is incorrect, or you're missing a path, something went wrong with Tomcat on startup. It's possible for JIRA to startup but the connectors to not work if they're improperly configured.

Is there anything in the catalina.outstdout file in $JIRA_INSTALL/logs? If not you could look in the $JIRA_HOME/log/atlassian-jira.log.

It might be easier to raise a support case with us at https://support.atlassian.com and we can go through your logs and suggest some other troubleshooting steps also. Specifically:

  • Verify the ip:port/path combo is correct (check your server.xml for the path and the ipconfig / netstat for IP).
  • Check if it happens on any other browers.
  • You could telnet <ip> <port> to see if the port is open and listening.
  • Review the logs.

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