JIRA 6.4.13 compability with Service Desk


Can I instal JIRA Service desk server to work with JIRA software 6.4.13 without updating JIRA to 7.2

I tried to instal it and JIRA automaticly updatet.

1 answer

0 vote

JIRA does not have an automatic update function, so I'm not sure what you're doing there.

Your versions are unclear - there is no JIRA Software 6.4 really - do you mean JIRA 6.4 with the Agile add-on installed?  If so, you can install Service Desk as an add-on via the UPM.

My JIRA version – Atlassian JIRA Project Management Software (v6.4.13#

We wanted to try service desk on our dev instance of JIRA. When I instaled JIRA Service Desk on our server alongside JIRA our version jumped to 7.2 JIRA version. 

What could caused this issue?
And maybe there are something we could do to check Service Desk:

  • We want to try service desk with three agents on JIRA with 2000 users 


That could only happen if you've run the installer and overwritten your existing JIRA installation.  The installer will have upgraded it all.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

795 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you