JIRA 6.4.13 compability with Service Desk

Hello!

Can I instal JIRA Service desk server to work with JIRA software 6.4.13 without updating JIRA to 7.2

I tried to instal it and JIRA automaticly updatet.

1 answer

0 votes

JIRA does not have an automatic update function, so I'm not sure what you're doing there.

Your versions are unclear - there is no JIRA Software 6.4 really - do you mean JIRA 6.4 with the Agile add-on installed?  If so, you can install Service Desk as an add-on via the UPM.

My JIRA version – Atlassian JIRA Project Management Software (v6.4.13#

We wanted to try service desk on our dev instance of JIRA. When I instaled JIRA Service Desk on our server alongside JIRA our version jumped to 7.2 JIRA version. 

What could caused this issue?
And maybe there are something we could do to check Service Desk:

  • We want to try service desk with three agents on JIRA with 2000 users 

 

That could only happen if you've run the installer and overwritten your existing JIRA installation.  The installer will have upgraded it all.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,075 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot