this is a pretty obvious question, but I wasn't able to find the answer.
Can anyone help?
Hi Jacques, JIRA 6.3.x only supports JAVA vesion 1.7.x and 1.8.x as you can see here. The Attach Screenshot tool is a JAVA applet and it depend on the JAVA plugin to be installed and working in your browser. You can run a test to see if it's working by accessing this link.
You could also try the Attach Image for JIRA add-on available at https://marketplace.atlassian.com/plugins/com.atlassian.plugins.jira-html5-attach-images it should provide the same functionality and does not require java on the client machine.
I hope it helps.
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