this is a pretty obvious question, but I wasn't able to find the answer.
Can anyone help?
Hi Jacques, JIRA 6.3.x only supports JAVA vesion 1.7.x and 1.8.x as you can see here. The Attach Screenshot tool is a JAVA applet and it depend on the JAVA plugin to be installed and working in your browser. You can run a test to see if it's working by accessing this link.
You could also try the Attach Image for JIRA add-on available at https://marketplace.atlassian.com/plugins/com.atlassian.plugins.jira-html5-attach-images it should provide the same functionality and does not require java on the client machine.
I hope it helps.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG