JIRA 6.3.1 Unable to launch

Dear Team,

I did a new installation of JIRA version 6.3.1 on my linux machine, but I cannot access the same from the browser. When I checked the logs, all seems to be OK, but no logs written after "localhost-startStop-1 INFO [jira.config.database.DatabaseConfigurationManagerImpl] Enqueuing Post database-configuration launchers on post-database-activated queue"

Kindly assist me in fixing the same, since we need to test this version for our production environment rollout.

1 answer

This widget could not be displayed.

What do both of your logs say? Catalina.out and Atlassian-jira.log are the two to read. I think you've only read the Catalina.out which is just what Tomcat is up to, once it gets the application started ok, it lets the application handle it's own logging, which goes into atlassian-jira.log in the $jira-home/logs directory and should tell you that Jira has tried to start and why it's not running

Hi Nic

I checked atlassian-jira.log and found that no logs written after the below

___ Plugin System Started _________________

2014-08-26 11:44:54,645 localhost-startStop-1 INFO [jira.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /home/jira/data/dbconfig.xml

2014-08-26 11:44:54,663 localhost-startStop-1 INFO [jira.instrumentation.external.DatabaseExternalGauges] Installing DBCP monitoring instruments: DatabaseExternalGauges.JiraDbcpInstruments[instruments=[DBCP_MAX, DBCP_ACTIVE, DBCP_IDLE],objectName=com.atlassian.jira:name=BasicDataSource]

2014-08-26 11:44:54,783 localhost-startStop-1 INFO [atlassian.jira.startup.JiraStartupLogger] Running JIRA startup checks.

2014-08-26 11:44:54,791 localhost-startStop-1 INFO [atlassian.jira.startup.JiraStartupLogger] JIRA pre-database startup checks completed successfully.

2014-08-26 11:44:54,793 localhost-startStop-1 INFO [jira.config.database.DatabaseConfigurationManagerImpl] The database is not yet configured

2014-08-26 11:44:54,793 localhost-startStop-1 INFO [jira.config.database.DatabaseConfigurationManagerImpl] Enqueuing Database Checklist Launcher on post-database-configured-but-pre-database-activated queue

2014-08-26 11:44:54,795 localhost-startStop-1 INFO [jira.config.database.DatabaseConfigurationManagerImpl] The database is not yet configured

2014-08-26 11:44:54,795 localhost-startStop-1 INFO [jira.config.database.DatabaseConfigurationManagerImpl] Enqueuing Post database-configuration launchers on post-database-activated queue

Mmm, that implies it's trying to read the database and just waiting for data to come back from it.

Is there anything in the database?

Another nagging doubt though - do you have the subversion plugin installed?

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

202 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you