JIRA 6.2 now send two issue created notifications - Why?

Hi,

I recently upgrade my instance of JIRA from 5.2.1 to 6.2,

Nothing changed interms of configuration and now we get 2x issue created notifications?

Why?

2 answers

1 accepted

1 vote

Is there any other user id that has your email address (or an alias)? Just in case..

Hmmmm, I think there is another ADMIN user using my email address - We have a requirement to have a generic ADMIN user for automation - I think this may be the issue, I'll investigate and get clarify this.

I had to create a new Group - Automated Admin and seperated this users to not recieve jira-admin notifications. Works like a charm!

0 vote

Hello Warren,

are u sure that the previous JIRA 5.2 is down? Are u receiving duplicated email just for issue creation event?

Let me know,

Fabio

Hi,

Well we have teo environments -

1. Production JIRA

2. Testing JIRA

Testing JIRA environment is on a local server and can not send out any kind of notification.

Our Production environment was just upgraded? So we only has 6.2 up and running - 5.2.1 should technically no longer exist except in back ups?

We are only receiving duplicated emails just for issue creation event...It's odd?

Hello Warren,

please, could you try to perform this check https://confluence.atlassian.com/display/JIRAKB/Duplicate+Issue+Creation,+Comments+or+Notifications

COuld you verify that your outgoing mail queue has not errors?

Regards,

Fabio

Hi, I'm still getting 2x create notifications after change? any more ideas why?

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

Meet the AUG leaders of Northern Virginia

@Rachel Wright (Jira Genie), @Billy Poggi (AUG NOVA, DC), and @Dana Jansen (Confluence Queen) are just some of the folks that lead one of the world's most active Atlassian User Group (AUG)....

125 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you