JIRA 6.2 issue with display names and user names


We have the an issue which was raised in :


The table_collation is utf8_general_ci on our database. The resolution in the above link is to update the jiraissue table but that wont stop the issue from happening again.

Do I need to change the table_collation to utf8_bin?


2 answers

This widget could not be displayed.

Yes, the database must be utf8_bin. The details to configure your database can be found https://confluence.atlassian.com/display/JIRA/Connecting+JIRA+to+a+Database, with sub-pages for all supported engines like mysql:


Though I am not sure that would affect a string based table like cwd_users with the symptoms you see.

Does the data look right if you query it manually (outsiode of JIRA?)

This widget could not be displayed.

I tried to query the jiraissue table but the pkey column is empty. I thought pkey is the JIRA issue number like WS-14 etc.

To answer your question, jira issue table has assignee set to both upper case user name in some rows and lower case in some rows for the same user.

Use the project and issuenum fields. The pkey field was replaced with these two fields in 6.1.


Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

573 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you