JIRA 6.1 - notifications not being sent on Resolved or Closed

I want to notify members of a team when issues are Created, Resolved and Closed. The Created notification works great, but the other two notifications don't get sent. Is this a configuration issue?

2 answers

1 accepted

Check the Resolved and Closed transition if it's firing up the correct "Event" and if that Event is configured to send specific notifications (see https://confluence.atlassian.com/display/JIRA/Creating+a+Notification+Scheme).

Hi Gabrielle - Thanks! This pointed me in the right direction. Turns out the transitions to Closed were firing Generic Events instead of Issue Closed.

1 vote


You can also use the Notification Helper to troubleshoot what's wrong with the notifications. Please refer the URL below on how to work with the helper.


Hope it helps! smile



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