JIRA 6.1.7 Communication Breakdown

When trying to edit any issue, I am getting a 'Communication Breakdown' error message and/or a continuously revolving timer.

Nothing is showing up in the logs.

Assistance required urgently please.


3 answers

This was caused by connecting Enterprise Tester to JIRA, and then not restarting JIRA.

As per my last comment - just needed JIRA restarting. - resolved

Do you happen to have proxy configured? Some similar problem can be seen with Nginx with a particular version as you can see in https://confluence.atlassian.com/display/JIRAKB/Communication+Breakdown+error+on+issue+comment+due+to+Nginx+proxy

Hi, we are on a company intranet, using a system proxy.

Most navigation in JIRA incl Admin is fine, and we are ok updating Admin data, like fields, workflows etc. Problems appear when we try to select an Issue - all records are saying:

"There was an unexpected error while loading the issue.

If you think this message is wrong, please contact your JIRA administrators." when we select from a filter, or the issues menu.

Selecting from the 'Recent Activities' list usually works, but then when trying to edit, we get :

"Communications Breakdown

Close this dialog and press refresh in your browser", which removes the dialog, but does not resolve the problem.

No errors showing in the atlassian-jira.log either.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,189 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot