JIRA 6.1.7 Communication Breakdown

When trying to edit any issue, I am getting a 'Communication Breakdown' error message and/or a continuously revolving timer.

Nothing is showing up in the logs.

Assistance required urgently please.

Nick

3 answers

This was caused by connecting Enterprise Tester to JIRA, and then not restarting JIRA.

As per my last comment - just needed JIRA restarting. - resolved

0 vote

Do you happen to have proxy configured? Some similar problem can be seen with Nginx with a particular version as you can see in https://confluence.atlassian.com/display/JIRAKB/Communication+Breakdown+error+on+issue+comment+due+to+Nginx+proxy

Hi, we are on a company intranet, using a system proxy.

Most navigation in JIRA incl Admin is fine, and we are ok updating Admin data, like fields, workflows etc. Problems appear when we try to select an Issue - all records are saying:

"There was an unexpected error while loading the issue.

If you think this message is wrong, please contact your JIRA administrators." when we select from a filter, or the issues menu.

Selecting from the 'Recent Activities' list usually works, but then when trying to edit, we get :

"Communications Breakdown

Close this dialog and press refresh in your browser", which removes the dialog, but does not resolve the problem.

No errors showing in the atlassian-jira.log either.

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