JIRA 5.2: How to show Turn Around Time (Resolved Date - Created Date) on issue navigator?


Is there any way to show the Turn Around Time (Resolved Date - Created Date) as one of the columns on the issue navigator and if possible also export the same to the excel file?



3 answers

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Renjith Pillai Community Champion Jul 06, 2013

Add a scripted field using Script Runner and add the below code

return (issue.resolutionDate != null) ? String.format("%d day(s)",(int)((issue.resolutionDate.getTime() - issue.created.getTime()) /(1000*60*60*24))) : "N/A" ;

Hi Renjith, I have added the script given by you to the scripted field. However, It always returns 'N/A' even for the issues that are resolved/closed. Regards, Rumit

Ok, I 've corrected the formula given by Renjith.

It should be 'issue.getCreated()' instead of 'issue.created'.

(issue.resolutionDate != null) ? String.format("
%d day(s)",(int)((issue.resolutionDate.getTime() - issue.getCreated().getTime()) /(1000*60*60*24))) : "N/A" ;

So, here I get the TAT in 'Days' . Is there any way to format this value to a TIME? e.g. 14:10:44 (HH:MM:SS)?



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