JIRA 5.2: How to show 'Resolved By', 'Closed By' and 'Closed date' columns on issue navigator


I am using the default workflow of JIRA for my project. On the issue navigator I can display following columns for all the issues in a given project.

Reporter, Created date, Updated date and Resolved date

However, I also want to display Resolved By, Closed BY and Closed Date fields. As there can be multiple Resolved By and Closed By values for an issue, it should show the latest user who either RESOLVED or CLOSED an issue. Same is applied for the Closed date.

I do not see Resolved By, Closed BY and Closed Date columns in the issue navigator's Column Configurations. However, I am sure JIRA must be tracking these values in the database.

The reasong being, I am looking for an on screen view for the project administrator which displays WHO resolved/closed an issue WHEN.



3 answers

1 accepted

2 votes

It tracks those fields in the change history but not as separate fields. If you must need them, you will have to capture those values into custom fields byt setting those values in the workflow post functions.

A useful function to do that is https://jsutil.atlassian.net/wiki/display/JSUTIL/JIRA+Suite+Utilities+Workflow+Post-Functions#JIRASuiteUtilitiesWorkflowPost-Functions-UpdateIssueCustomFieldPost-Function

You can then configure the issue navigator to include those fields.

1 votes
Joe Pitt Community Champion Jul 04, 2013

We capture those during the transition and save them to custom fields using the copy from field post function. We only allows the Assignee to perform transitions so we copy the assignee field. For the date put it AFTER the Update action in the post actions. Otherwise you'll get the last date the issue was updated. Remember to clear them if the issue is reopened or set to unresolved.

Hi Joe and Jobin (wow, sounds like bros) :)

Thank you for your help. Your answers certainly helped and I can now track those values and show them on the navigator. Just one more thing I want to ask. Is there anyway I could get these values (Resolved By, Closed By and Closed date) for the issues which are already resolved/closed and show them on the navigator with the same custom fields?



Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,847 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot