After upgrading from JIRA 5.1.6 to 5.2.6, users accessing JIRA from IE8 are unable to login,select drop downs and cannot see dashboards.
Below are the error details in IE8
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)
Timestamp: Tue, 19 Feb 2013 12:46:14 UTC
Message: 'undefined' is null or not an object
Line: 3
Char: 32039
Code: 0
URI: http://10.4.121.103:8080/s/en_USs95hb4-418945332/849/11/1/_/download/superbatch/js/batch.js
Message: 'undefined' is null or not an object
Line: 3
Char: 32039
Code: 0
URI: http://10.4.121.103:8080/s/en_USs95hb4-418945332/849/11/1/_/download/superbatch/js/batch.js
Message: 'undefined' is null or not an object
Line: 3
Char: 32039
Code: 0
URI: http://10.4.121.103:8080/s/en_USs95hb4-418945332/849/11/1/_/download/superbatch/js/batch.js
Message: 'undefined' is null or not an object
Line: 3
Char: 32039
Code: 0
URI: http://10.4.121.103:8080/s/en_USs95hb4-418945332/849/11/1/_/download/superbatch/js/batch.js
Message: 'undefined' is null or not an object
Line: 3
Char: 32039
Code: 0
URI: http://10.4.121.103:8080/s/en_USs95hb4-418945332/849/11/1/_/download/superbatch/js/batch.js
Message: 'AG.param' is null or not an object
Line: 6
Char: 4174
Code: 0
Message: 'undefined' is null or not an object
Line: 3
Char: 32039
Code: 0
URI: http://10.4.121.103:8080/s/en_USs95hb4-418945332/849/11/1/_/download/superbatch/js/batch.js
Message: 'undefined' is null or not an object
Line: 3
Char: 32039
Code: 0
URI: http://10.4.121.103:8080/s/en_USs95hb4-418945332/849/11/1/_/download/superbatch/js/batch.js
Can you confirm if you have the JIRA Suite Utilities plugin installed? And, if so, can you ensure the version you have is compatible with JIRA 5.2.6?
There is a known similar issue that is caused due to an incompatible version of the plugin, and you can see the KB for this here: https://confluence.atlassian.com/x/rgrSEQ
Yes Support group advised the same, I did had a right version of JIRA Suite utilities plugin 1.3.5 which I uninstalled. Now even without the plugin I have the same issue
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Do you have any proxy in front of JIRA? And have you tried to run IE without the extensions?
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Yes I did run IE in InPrivate, Without extensions, Adding JIRA to safe site list but nothing works. JIRA 5.1.6 used to work perfectly fine in IE8
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yes enabled and even added JIRA to safe site list. It works fine in Chrome and Firefox though.
I also tried to delete history,cookies,restart browser and reboot machine
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Cookies are enabled in your Browser?
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