JIRA 5.2.6 - Unable to load login page, Dashboards, dropdowns in IE8

After upgrading from JIRA 5.1.6 to 5.2.6, users accessing JIRA from IE8 are unable to login,select drop downs and cannot see dashboards.

Below are the error details in IE8

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)

Timestamp: Tue, 19 Feb 2013 12:46:14 UTC

Message: 'undefined' is null or not an object

Line: 3

Char: 32039

Code: 0

URI: http://10.4.121.103:8080/s/en_USs95hb4-418945332/849/11/1/_/download/superbatch/js/batch.js

Message: 'undefined' is null or not an object

Line: 3

Char: 32039

Code: 0

URI: http://10.4.121.103:8080/s/en_USs95hb4-418945332/849/11/1/_/download/superbatch/js/batch.js

Message: 'undefined' is null or not an object

Line: 3

Char: 32039

Code: 0

URI: http://10.4.121.103:8080/s/en_USs95hb4-418945332/849/11/1/_/download/superbatch/js/batch.js

Message: 'undefined' is null or not an object

Line: 3

Char: 32039

Code: 0

URI: http://10.4.121.103:8080/s/en_USs95hb4-418945332/849/11/1/_/download/superbatch/js/batch.js

Message: 'undefined' is null or not an object

Line: 3

Char: 32039

Code: 0

URI: http://10.4.121.103:8080/s/en_USs95hb4-418945332/849/11/1/_/download/superbatch/js/batch.js

Message: 'AG.param' is null or not an object

Line: 6

Char: 4174

Code: 0

URI: http://10.4.121.103:8080/s/en_USs95hb4-418945332/849/11/3.2.0-m2-1/_/download/batch/com.atlassian.gadgets.dashboard:dashboard/com.atlassian.gadgets.dashboard:dashboard.js

Message: 'undefined' is null or not an object

Line: 3

Char: 32039

Code: 0

URI: http://10.4.121.103:8080/s/en_USs95hb4-418945332/849/11/1/_/download/superbatch/js/batch.js

Message: 'undefined' is null or not an object

Line: 3

Char: 32039

Code: 0

URI: http://10.4.121.103:8080/s/en_USs95hb4-418945332/849/11/1/_/download/superbatch/js/batch.js

3 answers

Cookies are enabled in your Browser?

yes enabled and even added JIRA to safe site list. It works fine in Chrome and Firefox though.

I also tried to delete history,cookies,restart browser and reboot machine

0 votes

Can you confirm if you have the JIRA Suite Utilities plugin installed? And, if so, can you ensure the version you have is compatible with JIRA 5.2.6?

There is a known similar issue that is caused due to an incompatible version of the plugin, and you can see the KB for this here: https://confluence.atlassian.com/x/rgrSEQ

Yes Support group advised the same, I did had a right version of JIRA Suite utilities plugin 1.3.5 which I uninstalled. Now even without the plugin I have the same issue

Do you have any proxy in front of JIRA? And have you tried to run IE without the extensions?

Yes I did run IE in InPrivate, Without extensions, Adding JIRA to safe site list but nothing works. JIRA 5.1.6 used to work perfectly fine in IE8

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