JIRA 5.2.2 Failed to Restore System

Hi, I needed to move from OnDemand hosted JIRA to our own company server.

After installing JIRA 5.2.2 and uploaded the OnDemand Backup zip file to /home/imports

I am getting this error:

The xml data you are trying to import seems to be from a newer version of JIRA. This will not work.

I follow steps from here.


How can it be a newer version when I have installed from the latest download JIRA 5.2.2?

Is this a bug? Please help

4 answers

1 accepted

This widget could not be displayed.

Hi dklsh,

Check this out


The current version running on OnDemand is JIRA 6.0-OD-2

Argh! then how on earth can I import my data from OnDemand to the latest self hosted JIRA ?!

This widget could not be displayed.

Seems that I can get the latest 6.0 early access from http://www.atlassian.com/software/jira/download-eap so that i can import data from the latest OnDemand hosted JIRA

this still failed to import, same error saying JIRA Ondemand backup is from a newer version!


At what stage did you provide the XML backup? It has to be given during the initial setup wizard stage. Read the 3rd point in https://confluence.atlassian.com/display/JIRA/Migrating+from+JIRA+OnDemand+to+a+JIRA+Installed+Site#MigratingfromJIRAOnDemandtoaJIRAInstalledSite-Instructions

This widget could not be displayed.

I couldn't make import too. The decision was such: the new jira version with a standard database was established and to it was fastened (it was changed dbconfig.xml) a database (I have oracle). Jira carried out reindex. It worked. Were updated from version 4.1 on 5.0.7

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

83 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you