JIRA 5.2.10 head banner show issue

I'd installed JIRA 5.2.10 successed, and it just works. But the head banner show has issues,

just like the follow screenshot. I browse the jira page via Chrome 8.0.1500.71 (Developer Build 28.0.1500.71-0ubuntu1.12.04.1) Ubuntu 12.04, another I test via Fixfox the issue is the same.

8 answers

1 accepted

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Thanks for your clarification, sorry that I missed that. I would suggest to rebuild the Tomcat's work directory as per following steps:

  • Shutdown JIRA
  • Remove the content of $JIRA-INSTALL/work directory
  • Restart JIRA

Hope this helps.

Hi, Vicky,

I'd tried another version 5.2.11, the issue is same. I'll try shutdown/remove/restart.

Thank u for ur reply.

It's helpness.

Yep, I'd rebuild tomcat, it's ok. Thanks.

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Hi Junjie,

Can you translate what the error is about?

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Hi, Vicky,

Do u see the upper banner and lower banner should be toggled?

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JIRA 5.2.10 is just works, but the Header does not toggled, it is like wrong javascript.

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Hi, all,

How to descript the issue that I'd met, the Header has not toggled and splited 2 areas.

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Joe Wai Tye Atlassian Team Aug 26, 2013

Hi Junjie,

Have you tried using a different browser? If possible, please try testing this with other browsers as well, and see if the problem persists :)

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Hi, Joe,

I'd tried Firefox v23.0, the issue is same.

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Joe Wai Tye Atlassian Team Aug 26, 2013

Hi Junjie,

Hmm, in that case, could you try enabling Plugin Safe Mode? Please note that this would disable all third-party plugins, so you might want to schedule some downtime before trying that out.


Also, if possible, to follow-up on my previously posted suggestions, would it be possible to comment on the post instead of posting new answers? I'm worried that doing so would make this thread rather confusing/long

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