JIRA 5.1 Updating Resolutions Descriptions - new description not showing in local help

In JIRA 5.1.2, I have updated the description field for existing resolutions and have added 2 new resolutions. The updated description values for existing resolutions does not appear in local help after updating. The updated description for newly added resolutions is as expected; changes are also shown when the new resolutions are edited. I have checked the 'resolution' table and the description is being saved correctly. To reproduce this administration->resolutions->update description field. Next, close issue -> click help icon to view resolution descriptions. Is there a cache that needs flushed or something else I'm missing.

1 answer

1 accepted

0 votes
Renjith Pillai Community Champion Jan 29, 2013

Local help is not really maintained. What you can do is the following.

  1. Create a new one with a different name with whatever description you want.
  2. Delete the original resolution and while deleting it will ask you to select the resolution to which to migrate existing issues. Select the one which we created in step 1
  3. Rename the new one to the original name
  4. Repeat 1-3 for all the existing ones.

Please try it on a test server before doing in production.

Hi Renjith,

I tested this with a resolution having 7099 issues associated. JIRA remapped the issue correctly to the new id and removed the old resolution from the resolution table. Unfortunately the system still picked up the old description after I renamed the it back to the original name. I suspect that it is associating the name with the description rather than the id.

Thanks, Dave

Renjith Pillai Community Champion Jan 30, 2013

Really? ah bad luck :(

Slightly change the names :) Call 'Won't Fix' as 'Wont Fix' :)

Thanks Renijith, I was thinking similarly. I created a new resolution called 'Will Not Fix' and checked that the new description was picked up in the local help. I then deleted the 'Won't Fix' resolution and mapped it to 'Will Not Fix'. I also confirmed that the description was correct in local help after the resolution was remapped. Please Note: This is a slow process and you will need to tail the log to be sure that it is working as the screen doesn't always update or show the progress.

Renjith Pillai Community Champion Feb 01, 2013

That is an interesting observation.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,760 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot